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pre-sales

If you have any questions before making a purchase chat with our online operators to get more information.

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after-sales

If you have need any help about the after-sales issues, please submit a ticket.

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Shipping Info

At Chiquedoll, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 7-25 business days from the date that it is placed.

PAYMENT CONFIRMATION

  • A confirmation email will be sent to you once the order is authorized and verified.

  • Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.

PROCESSING

  • It normally takes 3-7 business days to process your order. Please note that holidays & weekends are not included.

  • It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.

SHIPPING

Shipment takes approximately 3 to 25 business days to reach destination countries.

Please note: Total Delivery Time = Processing Time + Shipping Time

Delivery times are estimates and commence from the date of shipping, please noted that it could take longer than expected due to invalid address, customs clearance procedures or other issues.

DELIVERY

Postal deliveries: If you haven’t received your package based on the above estimates, please feel free to contact us by clicking "Contact seller" in your order account with submitting the ticket, we will reply to you within 24 hours.


Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.